BRAVO EMPLOYEE RECOGNITION
on behalf of Honeywell

 

THE CHALLENGE
The Honeywell employee benefits team needed to reduce costs without sacrificing programs employees valued. When the team learned that ServiceNow, the enterprise workflow management platform already in use, had native employee recognition capabilities the team realized they had the opportunity to save money by bringing the administration in-house. However, even a cursory look at the default user experience made it clear that we’d need to design it from scratch.

THE DESIGN OBJECTIVE
How might we create an exceptional system for employees to recognize their peers for great work with thank yous and cash rewards – meeting or exceeding the previous system’s experience – while also saving hundreds of thousands of dollars?

Screenshot from the live Bravo website. I was awarded a Bravo for my design work…on Bravo

Screenshot from live Bravo website; entering a message to the recipient and approver.

PROJECT DETAILS

Platform: Responsively designed custom web application built on ServiceNow platform

TOOLS & METHODS

  • Conducted a competitive analysis of previous vendor system and others on the market

  • Worked with technology integration partner to learn the capabilities of ServiceNow

  • Interviewed subject matter experts (SMEs) to understand Bravo system requirements, processes and objectives

  • Designed in Figma, with quick iterative prototypes shared throughout the process for feasibility checks and SME acceptance

  • Designs delivered for the website, approval workflows and communications

  • Conducted pre-deployment usability testing with findings collected for the product backlog

WHAT I LEARNED

  • Enterprise cloud platforms provide great foundations, but often usability needs and branding require custom front-end designs to be built on top.

  • Fast turnarounds don’t have to mean large design sacrifices if teams can work in sprints where design work is delivered “just in time” rather than all up front.

OUTCOMES

  • Estimated annual savings of $400k.

  • Received a System Usability Scale (SUS) score of 88.1 (A), among the highest of any Honeywell employee application

  • Work recognized internally as a model for future development on ServiceNow platform

 
Screenshot from the live Bravo website. I was awarded a Bravo for my design work…on Bravo

Screenshot from the live Bravo website. I was awarded a Bravo for my design work…on Bravo

Screenshot from live Bravo website; entering a message to the recipient and approver.

Screenshot from live Bravo website; entering a message to the recipient and approver.

BRAVO Award Certificate design

BRAVO Award Certificate design

Approval email for recipient's manager. Approval can be done entirely in email

Approval email for recipient's manager. Approval can be done entirely in email

Life Event recognition screen. User selects the event they want to commemorate.

Life Event recognition screen. User selects the event they want to commemorate.