BRAVO EMPLOYEE RECOGNITION
on behalf of Honeywell
THE CHALLENGE
The Honeywell employee benefits team needed to reduce costs without sacrificing programs employees valued. When the team learned that ServiceNow, the enterprise workflow management platform already in use, had native employee recognition capabilities the team realized they had the opportunity to save money by bringing the administration in-house. However, even a cursory look at the default user experience made it clear that we’d need to design it from scratch.
THE DESIGN OBJECTIVE
How might we create an exceptional system for employees to recognize their peers for great work with thank yous and cash rewards – meeting or exceeding the previous system’s experience – while also saving hundreds of thousands of dollars?
Screenshot from the live Bravo website. I was awarded a Bravo for my design work…on Bravo
Screenshot from live Bravo website; entering a message to the recipient and approver.
PROJECT DETAILS
Platform: Responsively designed custom web application built on ServiceNow platform
TOOLS & METHODS
Conducted a competitive analysis of previous vendor system and others on the market
Worked with technology integration partner to learn the capabilities of ServiceNow
Interviewed subject matter experts (SMEs) to understand Bravo system requirements, processes and objectives
Designed in Figma, with quick iterative prototypes shared throughout the process for feasibility checks and SME acceptance
Designs delivered for the website, approval workflows and communications
Conducted pre-deployment usability testing with findings collected for the product backlog
WHAT I LEARNED
Enterprise cloud platforms provide great foundations, but often usability needs and branding require custom front-end designs to be built on top.
Fast turnarounds don’t have to mean large design sacrifices if teams can work in sprints where design work is delivered “just in time” rather than all up front.
OUTCOMES
Estimated annual savings of $400k.
Received a System Usability Scale (SUS) score of 88.1 (A), among the highest of any Honeywell employee application
Work recognized internally as a model for future development on ServiceNow platform
Screenshot from the live Bravo website. I was awarded a Bravo for my design work…on Bravo
Screenshot from live Bravo website; entering a message to the recipient and approver.
BRAVO Award Certificate design
Approval email for recipient's manager. Approval can be done entirely in email
Life Event recognition screen. User selects the event they want to commemorate.